When it comes to choosing a towing company, for whatever reason it is that you require wrecker services, it is important to first review a list of model qualifications to separate the reliable companies from the “here today gone tomorrow” towing companies. If you want to make sure the wrecker company of your choice is a reliable one, then it is best to begin by learning the ten signs that measure a company’s level of professionalism and dependability. These signs can help you to better gauge whether or not a wrecker company is right for your towing needs. Continue reading to learn these ten signs, and be prepared for the next time you need a tow.
One of the best places to start is by looking for past and current customer reviews. If a company has nothing but terrible reviews from actual customers, there probably isn’t a reason to continue gauging their credentials. Customer reviews are powerful, and can best identify a company’s business ethics and workmanship. But keep in mind that sometimes, customer reviews are very one-sided. If there are only a few poor reviews, do not let this thwart you from learning more about the company, or using their services.
Full Fee Disclosure
It is important that a towing service is willing and open to disclosing all towing prices and fees before providing their services. This shows that you can trust them and that they are honest. It also ensures that you will not be billed extra charges after receiving their services.
Licenses and Insurance
Always make sure a towing company retains all the proper licensing and insurance needed to be in compliance with your state’s regulations. This is for liability purposes in the case of an accident or damage to the tow truck. This also indicates they are a professional and lawfully-operating business.
Employee Drug Testing
If a towing company employs drivers that are drug-free, you can rest assure that they are qualified, responsible, and capable of providing safe towing services.
Employee Background Checks
It is also important for a towing company to perform state and federal background checks on all drivers before employing them. This ensures that their tow truck operators are reliable and upstanding citizens.
Employee Driving Record Checks
A towing service should be serious about employing drivers with valid drivers’ licenses and good driving records. This is a sign of professionalism and increases customer confidence.
Certifications for Drivers
Certified tow truck drivers indicates a company’s professionalism and driver’s qualifications. Examples of such certifications include Wreck Master, Towing and Recovery Association of America, and State certifications.
A towing company should have an effective 24 hour monitoring system for all towed vehicles. Proficient vehicle security thwarts theft and vandalism. You can rest assure your car or truck will still be there when it’s time to pick it up.
Diverse Fleet and Sufficient Equipment
You want to make sure a towing company has a diverse selection of tow trucks, recovery vehicles, and other specialized towing equipment. Not only does this indicate a higher level of professionalism, it ensures they are fully-equipped to handle any towing need or situation.
If an Indianapolis towing company does not have modern navigational systems in their tow trucks, they are probably a small time company or a fly-by-the-night towing service. A small company is not a bad thing, especially for quick or light-duty towing needs, but if you have an expensive vehicle or a towing need that is complex and difficult, you might want a company with modernized practices, like GPS systems. This also ensures a faster respond time, meaning less waiting times.